B2B Customer Service (Program) Manager
Job DescriptionJob DescriptionJob OverviewThis role serves as a key liaison between the Company and the customer.
Customer Service Manager (Program Manager) will be responsible for developing quotations, customer solutions, and documentation for new and existing customer relationships and products.
Works effectively in a team-based environment with leaders of other functions to deliver a consistently outstanding customer experience.
Works closely with Sales Management on attracting, winning, and retaining new customer relationships and expanding existing relationships.
Responsibilities and Duties Work closely with development teams, QA teams, and project management teams and contribute to the overall success of the project and/or customer relationship.
Develop an understanding of customers' needs and take actions to ensure that such needs are met while maintaining consistency with Company policies and procedures to ensure a mutually beneficial working relationship and results.
Develop proposals that include appropriate documentation for pricing assumptions and estimates.
Ensure all proposals are issued in accordance with established pricing guidelines.
Escalate to appropriate management levels proposals that meet established materiality guidelines.
Ensure effective and timely ECO communication, excess inventory and tariff communication and resolution.
Perform Contract reviews in conjunction with the Senior leadership team.
Coordinate Quarterly Management Reviews with customers and Sales management.
Coordinate Customer Kickoffs to ensure on-boarding success of new relationships and/or projects.
Present information effectively to internal and external audiences.
Perform other duties as assigned.
Knowledge (position requirements at entry):
Proven Experience in Enterprise Sales, Customer Service, and Program Management in a business-to-business environment.
Understanding of Basic Business Finance including Gross Margin management, Working Capital management and the underlying drivers of business financial performance.
Skills (position requirements at entry):
Communication:
interpersonal skills as applied to interaction with coworkers, management, and customers Demonstrate excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers, and subject matter experts.
Proven negotiation and conflict management skills with the ability to resolve issues at all levels of management.
Demonstrate ability to drive positive results with minimum supervision and direction.
Strong organizational skills.
Minimum Requirements Proven experience in Enterprise Sales, Customer Service and Program Management in a business-to-business environment.
5 years or more experience in electronics manufacturing environment.
Preferred QualificationsBachelor's Degree in business or related field.
Competitive compensation, benefits and relocation offered to the successful candidate.
Company DescriptionLong established electronics manufacturing company servicing customers across the Southeast United States from our locations in Georgia and Florida.
Company DescriptionLong established electronics manufacturing company servicing customers across the Southeast United States from our locations in Georgia and Florida.
Recommended Skills Communication Conflict Management Coordinating Corporate Finance Customer Experience Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Manager (Program Manager) will be responsible for developing quotations, customer solutions, and documentation for new and existing customer relationships and products.
Works effectively in a team-based environment with leaders of other functions to deliver a consistently outstanding customer experience.
Works closely with Sales Management on attracting, winning, and retaining new customer relationships and expanding existing relationships.
Responsibilities and Duties Work closely with development teams, QA teams, and project management teams and contribute to the overall success of the project and/or customer relationship.
Develop an understanding of customers' needs and take actions to ensure that such needs are met while maintaining consistency with Company policies and procedures to ensure a mutually beneficial working relationship and results.
Develop proposals that include appropriate documentation for pricing assumptions and estimates.
Ensure all proposals are issued in accordance with established pricing guidelines.
Escalate to appropriate management levels proposals that meet established materiality guidelines.
Ensure effective and timely ECO communication, excess inventory and tariff communication and resolution.
Perform Contract reviews in conjunction with the Senior leadership team.
Coordinate Quarterly Management Reviews with customers and Sales management.
Coordinate Customer Kickoffs to ensure on-boarding success of new relationships and/or projects.
Present information effectively to internal and external audiences.
Perform other duties as assigned.
Knowledge (position requirements at entry):
Proven Experience in Enterprise Sales, Customer Service, and Program Management in a business-to-business environment.
Understanding of Basic Business Finance including Gross Margin management, Working Capital management and the underlying drivers of business financial performance.
Skills (position requirements at entry):
Communication:
interpersonal skills as applied to interaction with coworkers, management, and customers Demonstrate excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers, and subject matter experts.
Proven negotiation and conflict management skills with the ability to resolve issues at all levels of management.
Demonstrate ability to drive positive results with minimum supervision and direction.
Strong organizational skills.
Minimum Requirements Proven experience in Enterprise Sales, Customer Service and Program Management in a business-to-business environment.
5 years or more experience in electronics manufacturing environment.
Preferred QualificationsBachelor's Degree in business or related field.
Competitive compensation, benefits and relocation offered to the successful candidate.
Company DescriptionLong established electronics manufacturing company servicing customers across the Southeast United States from our locations in Georgia and Florida.
Company DescriptionLong established electronics manufacturing company servicing customers across the Southeast United States from our locations in Georgia and Florida.
Recommended Skills Communication Conflict Management Coordinating Corporate Finance Customer Experience Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
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